The Smooth Day

About this book

Every business book loves strategy, and meanwhile the actual day, the nine hours where the customers and the staff and the work collide, is left to run on heroics. The result is the shape Morgan Ellery has seen in twenty years of walking small businesses' floors: teams of good people having the same bad Tuesday over and over, rescuing it with effort, and calling the occasional effortless day luck. Operations, properly understood, is the craft of manufacturing that day on purpose, and it is a humble craft, cheap to learn, allergic to jargon, and almost criminally underloved.