Our policies

Last updated 15 August 2026. eQuill Studio, a business registered in Malaysia under registration number 202403325811 (003677180-W), Puchong, Selangor. Write to us at ask.eqs@equillstudio.com.

Terms of sale

In short: you buy a personal licence to read our books on your own devices, we deliver them straight away, and the price you see at checkout is the price you pay.

Who you are buying from

eQuill Studio is a sole proprietorship registered in Malaysia, registration number 202403325811, also written 003677180-W, based in Puchong, Selangor. Everything on this site is sold by us directly. We are not a marketplace and no third party sells through us.

What you are buying

Each purchase gives you a personal, non-exclusive, non-transferable licence to download and read that title in EPUB and PDF on devices you own or control. You may keep your copies indefinitely and move them between your own devices. You may not resell, share, lend, upload or publicly post the files, and you may not feed them to a text generation system as training material. Every title is an original work published by eQuill Studio and remains our copyright, or that of the author writing for us.

Our books carry no DRM. That is a deliberate choice made out of respect for readers, and it depends on readers respecting it back.

Price, currency and payment

Prices are shown before you pay, in the currency you will actually be charged in, and that figure is recalculated on our server before your payment is taken so that what you saw is what you are charged. You choose the currency yourself using the selector at the top of the site. We sell in United States dollars, Malaysian ringgit, Singapore dollars, euros and Australian dollars, and if you have not chosen one we start you on the currency of the country you appear to be in. Your bank may apply its own conversion or foreign transaction fee, which is between you and them, and choosing the currency your own account is held in is usually the way to avoid it.

Payments are handled by PayPal and by Stripe. We never see or store your card number, and no card details ever reach our server.

Prices can change at any time, but a change never affects an order already placed.

Delivery, and your download links

Delivery is immediate. As soon as payment clears, your download links appear on screen and are emailed to you. Each link is unique to your order, works for seven days, and allows three downloads, which is enough for a phone, a tablet and a spare. If you run out or the links expire, there is a button on the page that emails you a fresh set, or you can simply write to us.

If a file will not open and we cannot get you a working copy, see the refund section below.

Where we can sell

We are not yet registered for tax in every country, and we will not take an order we cannot lawfully fulfil. Checkout is currently closed to the European Union, the United Kingdom, India and South Korea. If you are in one of those places you can ask us to tell you when we open, and we will.

Age

You need to be old enough to enter a contract where you live, which in most places is eighteen. If you are younger, ask whoever looks after you to buy on your behalf.

If something goes wrong

Our books are supplied as they are, for your own reading. We do not promise that any title will suit a particular purpose, and nothing in a book from us is professional advice. Where the law allows us to limit what we owe you if something goes wrong, our liability is limited to what you paid for the title in question. Nothing here limits liability for fraud, or for anything else that cannot lawfully be limited, and nothing here takes away consumer rights that the law of your own country gives you.

Which law applies

These terms are governed by the law of Malaysia, and the Malaysian courts have jurisdiction. If the law where you live gives you rights a Malaysian contract cannot take away, you keep those rights, and you can also bring a claim in your own local courts where that law says you can. In the United States, that means the consumer protection law of your own state applies to you regardless of what this paragraph says.

Changes

We update these pages from time to time and the date at the top always shows when. A change never applies retrospectively to an order already placed.

Refund policy

In short: a broken file, a double charge or a mistake you tell us about before downloading all get your money back. Beyond that, a delivered book is delivered, and we say so plainly before you pay.

The starting point

E-books are delivered instantly, and once a file is on your device it cannot be given back. As a rule, then, a completed purchase is final. We tell you this at checkout rather than burying it here, because a policy nobody saw is not much of a policy.

When we refund anyway

We will refund in full, without argument, in any of these situations:

• A file is corrupted, incomplete or will not open, and we cannot get you a working copy within two working days.
• You were charged twice for the same title, or charged for something you did not order.
• You bought the wrong title and have not downloaded it. Tell us before you download and we will simply reverse it.
• The book is materially not what its description said it was.
• You never received your links and we cannot get them to you.

Write to ask.eqs@equillstudio.com or WhatsApp 011-1647 5725 within fourteen days of purchase, with your order reference. We answer every one of these ourselves, and we would rather refund a genuine problem than argue about ten dollars.

An order you never paid for

An order that is still waiting for payment has taken nothing from you and can be cancelled by you at any time. Sign in, open Your orders and downloads, and press Cancel order on the one you mean. It becomes cancelled straight away and nothing is charged. This is not a refund and no money is involved, because none ever moved.

When we will not

We do not refund because a book has been read and did not suit you, because you changed your mind after downloading, or because of a duplicate purchase you made yourself and only noticed later, although we will usually credit that last one against something else. Repeated refund requests across many orders are treated as what they are.

How long a refund takes

Approved refunds go back the way they came. A card or PayPal refund normally appears within five to ten working days, depending on your bank. FPX online banking is slower: the banks settle these in their own time and it can take anywhere from two weeks to six weeks to reach you. That is outside our control, and we mention it here so it is not a surprise if you paid that way.

If you are thinking about a chargeback

Please write to us first. We can usually solve the problem the same day, and a chargeback on a ten dollar book costs us many times the book. If you do open one, we will provide our records of the order, the delivery and the download activity to your bank, because those records are what they will ask for.

Buyers in the European Union and the United Kingdom

We are not selling there yet. When we open, EU and UK buyers will be asked to agree at checkout that delivery begins immediately and that doing so ends the fourteen day right to cancel, which is what that law requires for digital content. Until then this paragraph is here so you know we know.

Gift cards and promotional codes

In short: a gift card you paid for never expires and never loses value to a fee. A free promotional code is a different thing, and we say which is which every time.

Two different things, and why we keep them apart

A gift card is something somebody bought. Money changed hands and the card holds that value until it is spent. A promotional code is something we gave away, usually a percentage off during a sale or as a thank you. They look alike when you are typing one into a box, but they are not the same and the rules below differ, so we never call a free code a gift card and we never denominate one as a fixed sum of money.

Gift cards, the rules

A gift card bought from us has no expiry date. It does not run out after five years, or three, or any other number. We do not charge a dormancy fee, an inactivity fee, a service fee, an activation fee or a fee of any other name, so a card is worth on the day it is spent exactly what was paid for it.

We do this everywhere rather than country by country. Several places where our readers live require it: purchased cards cannot expire at all in California, Connecticut, Minnesota or any Canadian province, the United States CARD Act sets a five year floor everywhere else in that country, Australia requires three years and forbids post-purchase fees, and New Zealand has required three years since March 2026. One rule is easier to keep and easier to explain than ten.

A card is spent against the price of whatever you are buying. If the book costs less than the card is worth, the difference stays on the card for next time rather than being lost. If it costs more, the card covers what it can and you pay the rest in the ordinary way.

Which currency a card is in

A gift card is issued in one currency and is spent in that currency. We do not convert stored value between currencies, because the rate would move between the day it was bought and the day it was spent and somebody would be worse off for it.

The currency is the one your payment actually goes through in, and that is the one you are shown when you buy the card. We sell cards in United States dollars, Malaysian ringgit, Singapore dollars, euros and Australian dollars. The selector at the top of the site changes the prices you are shown and the money you are charged together, so picking ringgit means you pay in ringgit and the card is a ringgit card. If you have not picked anything yet, we start you on the currency of the country you appear to be in, and you can change it at any time. We name the currency on the gift cards page and again on the payment panel, before you pay.

Occasionally we cannot take a payment in the currency on display, usually because of what our payment provider will accept that day. When that happens we say so on the panel and name the currency the card will be issued in instead, before you pay, rather than converting it quietly afterwards.

A card can then be spent on any order that is charged in that same currency. So a ringgit card is spent by anyone shopping in ringgit, wherever they happen to be. If you hold a card you cannot use, write to us and we will sort it out.

Anyone holding the code can spend it, exactly as anyone holding a banknote can spend that. Please treat it like cash. We cannot replace a code that has been lost, forwarded, posted publicly or spent by somebody you did not intend, because we have no way to tell that from the person you meant to give it to.

Gift cards cannot be bought with another gift card or with a promotional code, and they cannot be resold. They are not a bank account, they earn nothing, and they are not reloadable: a card holds the amount it was bought for and no more.

We do not give cash for a card or for the balance left on one, except where the law where you live says we must. California, for one, requires a cash refund of a small remaining balance on request, and if you are covered by a rule like that, write to us and we will honour it.

The person who bought a card can see its balance and every time it has been spent from their account. That is their record of their own purchase.

Promotional codes, the rules

A promotional code is free, and because nothing was paid for it, it is not a gift card and the paragraphs above do not apply to it. A promotional code may carry an expiry date, may be limited to a number of uses or a minimum order, may be withdrawn at any time before it is used, and has no cash value. One code per order.

Refunds, and codes obtained unfairly

A gift card is not refundable once it has been sent, because it has already been delivered to somebody else. If you meant to send it elsewhere and it has not been spent, write to us the same day and we will do what we can.

Where an order paid for wholly or partly with a card is refunded, the part that came off the card goes back onto the card rather than to a bank, and any cash you paid on top goes back the way it came.

We may switch off a card or a code that we have reason to believe was obtained by fraud, taken from somebody else, generated automatically, or published somewhere it was never meant to go. If that happens to a card you paid for honestly, tell us and we will put it right.

If we ever stopped trading

We would tell every holder of an unspent card at the address we sent it to, and give a fair period to spend it. Saying so here is a promise we would rather be held to than leave unwritten.

Your rights where you live

Nothing in this section takes away a right the law of your own country gives you. Where that law requires more of us than we have written here, that law wins and we will follow it.

Privacy policy

In short: we collect your name, your email and where you are buying from, we keep it while we have to and then delete it, and we have never sold anyone's data and do not intend to start.

What we collect, and why

• Your name and email address, because we have to send you the book and a receipt, and because a lost link has to be reissued to somebody.
• The country you tell us you are buying from, and for American buyers the state. This decides whether we may lawfully sell to you at all and, in the United States, which state's tax rules apply to us. It is a legal obligation, not curiosity.
• The country your network appears to be in, and your IP address. Tax rules in several countries require two independent pieces of evidence of where a buyer was, and this is the second one. It also helps us spot card fraud.
• Your order and download records: what you bought, what you paid, and when a link was used. We keep these for accounting and to answer disputes.
• If you write to us or file a report, whatever you tell us, plus any attachments.
• If you opt in, your email for release announcements. Only if you ask, and only until you say stop.

We do not ask for your address, your date of birth or your phone number, and we never see your card details.

What we do not do

We do not sell your personal information, and we never have. We do not share it for cross-context behavioural advertising, and we do not use it to build a profile of you. Under the laws that define those terms, including California's, that means there is nothing for you to opt out of, but you may ask us to confirm it and we will.

Who else sees it

Only the people who have to. Our payment providers, PayPal and Stripe, receive what they need to take a payment and hold their own records under their own privacy policies. Our web host stores the site and its database. If we ever use an email delivery service we will name it here. Beyond that, we disclose personal information only where the law compels us, and we will tell you if that happens unless we are forbidden to.

Your data is stored on servers in Malaysia. If you are buying from elsewhere, that means your information crosses a border to reach us, which is the unavoidable consequence of buying from a Malaysian shop.

How long we keep it

Order and payment records are kept for seven years, because tax law requires it. Download logs are kept for two years. Reports sent through the Report a Concern page are kept for six years, since copyright matters have a habit of returning. Newsletter subscriptions last until you unsubscribe. Anything else is deleted when it stops being needed.

Keeping it safe

The site runs over an encrypted connection, the book files themselves sit outside the public web root and can only be reached through a private link tied to a paid order, and admin access is restricted and logged. No system is perfect, and we would rather say that than claim otherwise.

Children

This shop is not aimed at children and we do not knowingly collect information from anyone under thirteen. If you believe a child has given us their details, write to us and we will delete them.

Your privacy rights, wherever you are

In short: ask us for your data, ask us to correct it, or ask us to delete it, and we will do it within a month, free, and without treating you any differently for asking.

Write to ask.eqs@equillstudio.com with the email address you used to buy. We may ask you to confirm you control that address, since handing someone's order history to a stranger would be the worse mistake. There is no charge, and we will not withdraw any service or offer you a worse price because you exercised a right. If we cannot do what you asked, we will tell you why.

Malaysia

Under the Personal Data Protection Act 2010 you may ask for a copy of the personal data we hold about you, ask us to correct anything wrong, withdraw a consent you gave, and limit how your data is processed. Complaints can be taken to the Personal Data Protection Department.

United States

Several states now give residents privacy rights, among them California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and Montana. Rather than treat readers differently by postcode, we extend the same rights to every US buyer: to know what we hold about you and where it came from, to receive a copy, to have it corrected, to have it deleted, and not to be discriminated against for asking. Because we do not sell personal information or use it for targeted advertising, there is no opt out to give you, and there is no financial incentive programme. Californians may use an authorised agent, and we will ask for proof of that authority.

European Union and United Kingdom

We are not open to buyers there yet. When we are, the GDPR rights apply in full: access, correction, erasure, restriction, portability, objection, and a complaint to your national supervisory authority. Our lawful bases will be the performance of your contract for delivering the book, a legal obligation for tax records, and consent for anything optional.

Everywhere else

If the law where you live gives you a right that is not listed above, you still have it. Ask, and we will deal with it.

Cookies and what we measure

In short: a couple of small technical items your browser needs to keep you signed in and remember your country. No advertising trackers.

We use a session cookie so that a signed in reader stays signed in, and a small amount of browser storage to remember which country you last chose at checkout, which expires after sixty days and can be cleared with the Detect again link on the buy panel. Neither is used to track you across other websites.

If Google Analytics is switched on for this site, it sets its own cookies to count visits in aggregate. We do not use advertising or remarketing tags, we do not run advertisements, and nobody pays us to place anything in front of you.

Our books, our fonts and our scripts are served from our own domain wherever we can manage it, which keeps the number of third parties in your browser to a minimum.

If any part of this is unclear, ask us. A policy you had to decode is a policy that failed.